Civility and Respect in the Workplace - In Person Session

RESPECT in Today’s Workplace

According to SHRM’s Civility Index research, U.S. workers encounter approximately 223 million acts of incivility each day, leading to an estimated $2 billion in loss daily for organizations due to decreased productivity and increased absenteeism.

Conflicts become personal, emotions escalate, and tension increases within teams as a result. Encouraging civil conversations isn’t about eliminating conflict—it’s about navigating it constructively. It’s about fostering a workplace where employees can voice differing opinions with respect, collaborate, and progress as a team. In this session, attendees will be able to:

• Examine situations that could be seen as inappropriate or disrespectful at work and identify appropriate response strategies.
• Uncover seven ways you can show RESPECT to others in the workplace.
• Identify a prescribed and proven process for constructive conflict resolution.

Rebbel Henningfeld has been with WITCC for over 7 years developing and delivering business and professional skills training for our local business partners. She has over 25 years previous experience managing the front-line sales and service operation as well as the Learning & Development organization in the contact center industry.