Leading With Influence: Powerful communication & navigating difficult conversations
Your keynote experience will provide attendees with a behind the scenes look at negotiation and leadership concepts which include communication, connection, persuasion and influence.
This engaging seminar provides human resources professionals with a framework to implement the power of persuasion when under pressure, using a principle-based approach.
We will explore how people make decisions and how we can use techniques of influence to move them in a positive direction. Four drivers of human behavior will be introduced and discussed. A focus on communication will include the eight active listening skills, as taught in the FBI crisis negotiation classes and the five elements of a perfect delivery. We will also explore the proper modes of delivery, depending on the situation we face. We'll discuss non-verbal communication and the power of what we see vs. what we hear.
There will also be a discussion on self management, our awareness of our triggers, and exercises to demonstrate the possibility that our initial reactions and perceptions may be incorrect, and how it's critical we take time to study a situation, so we can best understand the problem to find a proper solution.
We conclude with a discussion on connection, and how even when we may not be expecting it, our actions create connection or disconnection. It becomes clear to attendees that connection is required prior to influence occurring.
Those in attendance will leave with the knowledge and techniques used by crisis and hostage negotiators, and a discussion of how this can be used to increase their organizational success through their roles in human resources and to implement stronger leadership at all levels.
Speaker
Scott Tillema is a global keynote speaker, retired SWAT hostage negotiator, and Partner with The Negotiations Collective.
Scott is a nationally recognized leader in the field of negotiations, having been trained by the FBI and at Harvard University. He has training thousands of negotiators across the United States and has developed a model for hostage negotiation, which is now being adapted for use in sales, communication, and leadership. Clients, audiences and students alike, find Scott’s teachings, insightful, inspiring and pragmatic.
Scott has extensive speaking experience, spanning three continents and many countries. His clients and audiences have included: TEDx Talks, Microsoft, Bosch, SHRM, Doctolib, The Recruitment Network, PMI Houston, PMI Milwaukee, The FBI National Academy Alumni, N-Conference, The Young President's Organization (YPO), IMD Business School, Ohio State University, Harvard University.
Credits:
1.5 HRCI Continuing Education Units and 1.5 SHRM Professional Development.
